Refund policy
We want you to love your purchase from SJ ToyMart!
If you receive a damaged or defective item, we’ll make it right.
Eligibility for Return
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Return requests must be made within 3 days of delivery.
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Item must be unused, in original packaging, and include proof of purchase.
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Applicable for damaged, defective, or incorrect products only.
Return Process
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Email us at contact@sjtoymart.com with your order number and product images/video.
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Our team will review and confirm eligibility.
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Once approved, we will guide you through the return or replacement process.
Return pickup availability may vary by location.
Refunds
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Refunds (if approved) are initiated to your original payment method within 7–10 business days after inspection.
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In case of prepaid orders, refund processing depends on your bank’s timeline.
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If an order is returned due to non-acceptance (RTO), forward and return shipping charges may be deducted.
Non-Returnable Items
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Toys damaged due to misuse or wear & tear
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Items purchased under clearance or special sale
Contact
For returns & refunds:
contact@sjtoymart.com